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Shipping & Returns

Shipping Policy

If you provided an email address we will send you a shipment notification with a tracking number.


Your order is packed in a sturdy reusable insulated cooler with plenty of dry ice to ensure the products remain frozen or chilled during shipment.

All shipments are sent in Styrofoam insulated coolers with dry ice. It is quite common to have no dry ice remaining in the insulated cooler when your order arrives. If this is the case don’t be concerned!

As long as the product is cool to the touch, the quality has not been diminished. You may refreeze the product if the product remains in the original Cryovac packaging. Or refrigerate the product to enjoy within seven days.

Exceptions: Any chicken or seafood, should not be refrozen. However, as long as they are cool to the touch, they can be stored in the refrigerator and eaten within seven days of arrival.

Currently, we ship to the continental United States. Please note that we do not ship to PO Boxes or APO/ FPO addresses.

Returns & Refunds

Under this policy, a purchaser may not return any Dinewise products. 

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